# Support _How to get help with Hundy._ **Last updated:** 2026-08-24 Support for **Hundy**, published by Nexoma Labs. This page is the official support resource for the app. ## Contact Us The fastest way to reach a human is email. We read every message. | Reason | Address | | --- | --- | | Bugs, questions, general support | support@nexomalabs.com | | Feature requests and feedback | hundy@nexomalabs.com | | Privacy questions | support@nexomalabs.com | | Business, legal and press | support@nexomalabs.com | Both addresses are the ones built into the app, under Settings → Help. We provide support in English. ## Reporting a Problem To help us fix an issue quickly, include as much of the following as you can: - The app version, shown at the bottom of the Settings screen, for example "Hundy 1.0.0". - Your device model and operating system version, for example "iPhone 15 Pro, iOS 18.4". - What you expected to happen, and what happened instead. - The exact steps that reproduce the problem. - A screenshot or screen recording, if the problem is visual. Please do not include passwords or payment card details in a support email. We will never ask you for them — Hundy has no account and nothing to pay for. ## Common Questions ### Hundy is not counting my reps. Almost always a camera placement problem. Put the phone on the floor beside you with the lens facing your body, roughly level with your chest, and make sure your whole torso is in frame. Hundy deliberately refuses to count a rep it cannot see clearly, and it will not count reps that miss depth or break your body line. The workout screen tells you what it is waiting for. ### How do I delete my data? Settings → Data and privacy → Delete all data removes everything immediately and irreversibly. Uninstalling Hundy removes the same data. There is no copy anywhere else to request or delete — Hundy has no account, no backend and no cloud storage. ### I lost my data after changing devices. Can you recover it? No, and neither can anyone else. Hundy stores your workouts only on your device and we never receive a copy, so there is nothing on our side to restore from. Restoring the new device from an iCloud or encrypted local backup made before the change is the only route. We recommend keeping device backups switched on. ### The app crashes on launch. Try, in order: force-quit and reopen the app, restart the device, confirm the operating system is up to date, then delete and reinstall the app. Reinstalling removes locally stored data, so restore from a backup first if that data matters. If the crash persists, email support@nexomalabs.com with your device and OS version. ### Why does Hundy need the camera? It is the only way it can watch your form and count reps. Frames are analysed on the device and released immediately — no image is saved, and no video is ever recorded or transmitted. Revoking camera access stops rep counting and nothing else. ## Accessibility Hundy supports VoiceOver and Dynamic Type: every control is labelled, and text scales with your system text size setting. If you hit an accessibility barrier, email support@nexomalabs.com and tell us what you were trying to do. Accessibility reports go to the front of our queue. ## Security Reports If you believe you have found a security vulnerability, email support@nexomalabs.com with the details and steps to reproduce. Please give us a reasonable opportunity to investigate and fix the issue before disclosing it publicly. We will acknowledge your report as soon as we can. ## Related Documents - [Privacy Policy](https://www.nexomalabs.com/hundy/privacy) - [Terms of Use](https://www.nexomalabs.com/hundy/terms) - [Frequently Asked Questions](https://www.nexomalabs.com/hundy/faq) --- **Nexoma Labs** —