Kidiverse / Help and FAQ

Kidiverse

Help and FAQ


Answers to what parents actually ask about Kidiverse, and how to reach us.

Last updated: October 10, 2026

What is Kidiverse?

A game your child plays by moving. They stand in front of the phone, a drawn character copies them, and the worlds respond to what they do — raise both arms and clouds gather, sweep an arm and the wind blows, jump and lightning strikes.

There is no controller, no buttons to press during play, and nothing to read. There are nine worlds to choose from on the map: Weather, My Body, Lab, Space, Dinosaurs, Under the Sea, Desert, Snow and Planets.

Where can I get it?

Kidiverse is free on Google Play for Android phones. The iPhone version is coming soon to the App Store.

What do I need to set it up?

A phone, a place to prop it up, and a clear space for your child to move in.

Set the phone down in landscape, a few steps back, roughly at your child’s chest height. They need room to raise their arms and jump without hitting anything. Before play, each world shows the moves it understands, so your child knows what to try.

Does my child need to be able to read?

No. That is a deliberate design decision, not an accident. Everything a child needs is a picture, a colour or an animation.

The parts written in sentences — these pages and the settings — are for you.

What does the camera actually do?

It follows how your child is moving, and a drawn character copies them: a stick figure, our mascot, one of a cast of drawn characters your child chooses, or, in My Body, a skeleton. Their picture is never put on the screen, and nothing the camera sees is recorded, saved or uploaded.

The full explanation is in the Privacy Policy, and Kidiverse shows you the same explanation before your device ever asks for camera permission. You can read it again at any time under What the camera does, in the app’s Settings.

Why does the character sometimes copy someone else?

Because the camera cannot tell one person from another. It follows one body at a time, so a grown-up or a brother or sister walking past can take over the character for a moment. To leave the game to your child, stay out of the camera’s view.

Is anything recorded or uploaded?

No. There is no video file, no photo, no screenshot and no upload. The part of Kidiverse that handles the camera includes no networking software at all, so it has no way to send anything anywhere. Kidiverse has no server behind it.

How do I get to the settings?

Tap the small gear in the top corner of the first screen. Kidiverse asks you a multiplication question, such as 7 × 8, and you type the answer on a keypad. A child tapping numbers gets three tries, then has to wait, and the wait grows each time. If you mistype it, wait for the lock to pass and try again — it is never permanent.

The gate closes again when you leave the settings, so there is nothing to tidy up before handing the phone back.

Does my child need to run or move fast?

No, and they must not. Kidiverse is a game for learning and fun, not a sport, a race or an action game. Every move is made calmly in one spot in front of the phone: marching on the spot, a small hop, a crouch, a reach, or a single step to the side. Nothing is gained by moving faster, and a missed obstacle simply comes round again.

If your child should not jump at all, turn on No hops in Settings. Every world then asks for a knee lift instead, with one foot always on the floor.

Before every game, clear an open space of at least 2 metres (about 6 feet) around your child, and stay in the room watching while they play. If your child starts running or moving wildly, stop the game. The full rules are in Playing safely.

How does my child stop playing?

The round stop button in the corner ends play, and the back button returns to the first screen. Kidiverse never requires a child to keep moving.

What are the stars?

Your child earns stars for doing what each world asks: a star for each move the first time they make it in a round, two for each challenge met, and a bonus for doing every move and challenge, and for playing a round to its end. Stars only go up. There is no penalty, no streak to lose, and no comparison with anyone.

The stars are kept on your device and nowhere else. To start again from zero, open Settings and choose Clear stars.

Can we play on the TV?

Yes, with your phone’s own screen mirroring: AirPlay on an iPhone, or Cast, Screen cast or Smart View on Android. Tap the TV button on the first screen and Kidiverse shows the steps for your phone. You need a TV that supports it, on the same Wi-Fi as the phone. Start mirroring, then stand the phone in landscape just below the TV, facing your child, and have them step back until their whole body fits.

The TV shows exactly what the phone shows: the drawn character, never your child’s camera picture. Your phone does the mirroring; Kidiverse sends nothing itself.

The lightning is a lot. What should I know?

Kidiverse never shows more than three full-screen flashes a second, however fast your child jumps. That limit is part of the game itself and is not something play can push past. The Space and Dinosaur worlds have no full-screen flash at all.

If your child has epilepsy or has ever had a seizure, please read Playing safely, and speak to a doctor first.

It is not picking up my child’s movements

Try these in order.

Move the phone back so their whole body, head to feet, is in the picture. Almost every tracking problem is really a framing problem.

Turn on more light. The camera needs to see them, and a dim room is the most common cause.

Have them wear something that stands out against the wall behind them, and clear clutter out of the background.

Give them space to the sides so their arms stay in the picture when they open them wide, and have them face the phone squarely.

Does Kidiverse cost anything?

No. It is free. There is nothing to buy inside it, no subscription and no upgrade, and this version shows no advertising.

Does it work without the internet?

Yes. Kidiverse runs entirely on your device and needs no connection at all.

What if I do not allow the camera?

Kidiverse cannot run. The whole game is your child moving, so without the camera there is nothing to play. You can turn the camera on later in your device settings if you change your mind.

How do I delete everything?

Kidiverse keeps three small things, all on your device: your child’s stars, the No hops setting, and a short list of problems if part of the app stops working. In Settings, choose Clear stars, clear the list under Problems on this device, and turn No hops off. Or delete the app, which removes all three. Kidiverse sends nothing to us, so there is nothing for us to delete.

Accessibility

Kidiverse is designed to be played by a child who cannot read, so every instruction a child needs is a picture, a colour or an animation rather than text. Colour is never the only difference between two things.

Kidiverse asks for large movements rather than precise ones, and no move asks a child to step towards the phone or to walk backwards facing away from it.

If Kidiverse does not work for your child and you can tell us why, we would like to know.

Reporting a problem

Email [email protected]. These things help us work out what happened: the device and its system version, for example iPhone 15, iOS 26; what your child was doing when it went wrong, and what you expected instead; whether it happens every time or only sometimes; and, if it is a tracking problem, how bright the room was, how far back the phone was, and what was behind your child.

If you send it from Contact us in the app’s Settings, Kidiverse fills in the app version and the system version for you. You can delete them before sending.

If part of the app stopped working, Settings also has Problems on this device: a short list of what went wrong, kept only on the phone. You can email it to us from there. It opens your own mail app with the list in it, so you can read it before you send, and it says nothing about your child.

Please do not send photographs or video of your child. We do not need them and we do not want to hold them.

Reporting a security issue

Email [email protected] with the subject line “Security”. Describe what you found and how to reproduce it, and please give us a chance to fix it before making it public.

Contact

Nexoma Labs LLC

[email protected]